Frequently Asked Questions

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Technical Questions

  • Where can I find product manuals and setup guides?

    Current Product Manuals Page
    Legacy Product Manuals Page

    *If you purchased your unit on Emmlabs.com, you will be sent a manual for your unit automatically after you checkout.

  • Can I update the firmware or software for my product?

    EMM Labs & Meitner Audio firmware updates and performed by your local authorized dealer, the EMM Labs Factory and in some cases by customers.

    Firmware updates for your streaming software (DV2i, DA2i, NS1, MA3, MA3i) can be done in the mConnect App.

    Visit our Firmware & Software Page for more information.

  • Performing a network reset on DA2i & DV2i

    Instructions to Reset the Network:

    1. Press the Menu button.
    2. Navigate to Reset Network
    3. Select Reset Network and confirm.

    ⚠️ Important:

    • Do not turn off the power during the reset process.
    • Allow sufficient time for the network to complete the reset.
    • Once the reset is finished, the system will return to the normal operating screen.

  • Performing a network reset on MA3i & MA3

    Steps to Perform a Network Reset:

    1. Set the unit to Net Input mode.
    2. Adjust the volume to 50 or lower.
    3. Press and hold the Brightness LED (top button).
    4. The unit will display a prompt to perform a network reset.

    ⚠️ Important:

    • Select OK to initiate the reset.
    • Do not restart the unit during the reset process.
    • Allow sufficient time for the reset to complete.

  • Troubleshooting dropouts during Network playback on DV2i, DA2i, MA3i, MA3 & NS1

    Ensure your network firmware is up to date by connecting your device to the MConnect app. Follow the instructions provided above to complete the process.

    If a new update is available, MConnect will prompt you to perform the update upon opening the app.

    If issues persist, try resetting your local network using the steps outlined earlier. Should the problem continue, please reach out to our customer support team at 403-225-4161 for further assistance.

  • How can I connect my external USB drive to my MA3i to play my music?

    If your hard drive has an external power supply, you can connect it directly to the USB media port on the rear of the MA3i and use mConnect to access your files.

    If you're using Roon, we suggest connecting the external hard drive to your Roon Core device (such as a Mac Mini, Roon Nucleus, etc.).

    For an optimal setup, consider configuring your SSD as network-attached storage (NAS), allowing access via both Roon and mConnect.

  • Do you offer technical support?

    If you purchased your unit from an authorized dealer, please contact them first with technical support questions.

    Contact our support team: support@emmlabs.com

Other Questions

  • How do I find an authorized dealer near me?

    Use our Dealer Locator tool here.

  • Can I register my product online?

    Yes. You can register your product on our Product Registration page.

  • Is there an upgrade available for my product?

    You can find all of our available upgrades for all EMM Labs and Meitner products on our Upgrades Page.

    Use the upgrades submission form on the Upgrades Page to be guided on next steps.

  • How do I know if my product is eligible for an upgrade?

    To find our if your product is eligible for an upgrade, visit our Upgrades Page and fill out an Upgrade Package Inquiry Form with the details of your unit and our team will guide you on next steps.

  • Do your products come with a warranty?

    Yes! All EMM Labs and Meitner products come with a 3-Year warranty.

    Please visit our Warranty and Service Page

  • Can I customize my product?

    Certain products offer customizations such as front panel insert colours and more. Please discuss with your local dealer or contact us for more information.

  • Can I purchase replacement remotes and cables?

    Yes. You can purchase replacement remotes and cables for most products in our current collection. Please contact us for availability on Legacy Product accessories.

  • Can I test your products before purchasing?

    If you wish to test a unit before purchasing, we encourage you to visit your local authorized dealer to explore our products in person or visit the next audio show near you for a demonstration or contact us directly.

  • Do you ship internationally?

    At this time, EMM Labs only ships to Canada and the USA from our online store.

    Please see your local dealer to preview and purchase EMM Labs products if you are located outside of Canada and the USA.

  • What is your return policy?

    For all information related to refunds, returns please see our Refund and Return Policy

  • When will my item ship?

    At EMM Labs and Meitner Audio, every product is meticulously crafted to order, ensuring the highest standards of quality and precision. From the moment you place your order to the time your unit is prepared for shipment, the process typically requires approximately 5-10 business days. For MTRS and MTRX products, however, this process may take up to 20 days due to their specialized nature. This approach allows us to deliver products that reflect our commitment to excellence and unparalleled performance.

    Review our Shipping Policy

  • What should I do if my product arrives damaged?

    Please take detailed photographs of the package and contact us immediately 403-225-4161 or support@emmlabs.com.

    We may choose to begin a claim with the shipping provider. More details will be provided pending the extend of the damage after a consultation with our support team.

  • How do I get my product repaired?

    To initiate a service request, please fill out the Service Request form on our Warranty and Service Page.

  • Register Your Product

    Register your product directly with EmmLabs and Meitner Audio to verify your warranty. Ensure to keep a proof of registration for your records to validate your warranty coverage.

    Click Here 

  • Get Support

    Facing challenges? Reach out to our support team For personalized assistance with any challenges you face, our knowledgeable support team is here to help.

    Click Here 

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