Shipping policy
EMM Labs & Meitner Audio Shipping Policy
Processing Time
- Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. MTRS & MTRX are 10-20 business days.
- You will receive another notification when your order has shipped.
Shipping Rates and Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
- We currently ship to Canada. If there is not a dealer in your region, please contact us for further assistance. Our shipping regions are subject to change.
- Shipping rates are calculated at checkout. Customers are responsible for any applicable duties, taxes, or customs fees.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email. Use this to track your shipment status on the carrier's website.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Important: Remotes are shipped without batteries due to shipping regulations.
Delivery Issues
- Please ensure that your shipping address is correct. We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses.
- If your order is marked as delivered but you have not received it, please contact the carrier directly or reach out to our support team at support@emmlabs.com.
Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
- For lost packages, we will work with the carrier to resolve the issue. If the package cannot be located, we will arrange a replacement or refund as appropriate.
Contact Us
For any shipping-related inquiries, please email us at support@emmlabs.com or call us at 403-225-4161.